
Just when it felt that these exercises would go on forever, the end popped up right in front of me. I will admit that much of what I learned caused me to think outside my usual "practical" box, but I still will use only those tools that directly benefit the needs of the public. I believe the original 23 things were far more applicable to the majority of patrons who seek us out for assistance. I have NEVER had anyone ask me about online communities and the like. Those folks who are attracted to the Internet for social networking don't need us to show them the way. If staff members would now spend an equal amount of time exploring/promoting the many useful databases available through the SIL website--now that would be a step in the right direction for quality customer service.



